HOW TO DISCUSS CORRECTLY PROBLEMS AT WORK
Imagine a situation: you need to seriously talk with your boss. But you constantly put off the conversation. As a result, you accumulate negative emotions, it seems that no one understands you, there is no desire to go to work.
We would have talked right away – we would have avoided all this. Having expressed your dissatisfaction, you will at least try to change the situation for the better. So says a career consultant with 10 years of experience Alison Green.
She wrote the book “Ask a manager. Ask the manager. ” I collected more than a hundred problem situations at work and explained how to solve them.
Principles of effective communication with the leader.
We publish interesting tips.
Why is it important to discuss what interests you
On the one hand, we understand that it is necessary to discuss problems: the only way they can be solved. On the other, we are afraid that the discussion may aggravate the situation.
To get rid of doubts, remember the simple truths:
If you come to terms with a situation that does not suit you, problems will grow over time. You choose a line of behavior: solve problems or suppress them.
Losing a job is no worse than working in an uncomfortable environment where your self-esteem and self-confidence drop.
Discussion is a step towards solving the problem. Others may not suspect that something is unacceptable or unpleasant for you.
How to discuss problems
1. Communicate with the boss as a partner, not as a parent
Often, the relationship “leader-subordinate” are arranged vertically “parent-child.” Therefore, any problem is perceived acutely, and it is difficult for you to discuss it with your superiors.
Think of relationships with management as partnerships: you are doing one thing, and there is nothing wrong with sharing your opinion.
2. Control your emotions
If you have been putting off the conversation for a long time, then it can turn out to be hot: instead of dialogue, you will bombard each other with claims. It is not right.
You need to talk calmly, without aggression. Your task is not to amuse the ego, but to clarify the situation. Yes, some actions of the interlocutor can cause discomfort, it can be unpleasant for you. But try to explain the problem without emotion.
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For example, if a person speaks loudly on the phone in an open space, immediately ask him to do this in a meeting room. Putting off the conversation until later, you run the risk of becoming personal.
3. Do not think too much
Often it’s difficult to talk, not because of the situation itself, but because we managed to think out too much.
The boss checks your work many times. “Surely doubts its quality,” you can think of. But why? Just ask what’s the matter.
Not in the ultimatum format: “You check my work 100,500 times, I don’t like this distrust!” Better ask: “I noticed that you often check me. Do you have comments on deadlines or quality? Let’s discuss it. ”
4. Tone and intonation matter
The tone in which you communicate information about a problem is sometimes more important than the essence of the problem. If you talk to a person as if he is a misunderstanding nerd, do not expect the conversation to end well.
Remember the purpose of the conversation: you do not make a complaint and throw out emotions, but are sincerely interested in solving the problem.
5. Speak frankly
It’s hard to talk about raising your salary or the number of obligations that have piled on you. You need to not only convey the problem, but express it in such a way as to influence the situation. How to do it?
If there are many tasks, talk about priorities: “I am afraid that by performing X and Y I will lose sight of C. Tell me which of these tasks is the highest priority?”
If the question of raising salaries has been relevant for about six months, it makes sense to ask directly: “Are you considering the possibility of raising my salary in the near future?”
But before talking on such a topic, one should weigh everything: are you ready to receive a refusal or a negative reaction? After all, this will mean that it is time to change jobs. It might be better to prepare for this and find a “path to retreat.”
Critical situations in communication with management
When the boss yells at you, do not take it personally. Yes, an unpleasant situation, but it can be dealt with. Often screamers have a restrained ego, so they need to say something positive: “I appreciate our cooperation, but expressing dissatisfaction in the format of a scream is unacceptable to me. Could you otherwise explain what the problem is? ” A person will understand that he is behaving incorrectly and will cool.
If you burst into tears in front of your bosses, do not aggravate the situation – explain yourself. Perhaps you have other problems, and you are simply exhausted: say so. If you burst into tears at the moment when you were criticized, it is important to destroy the impression that you should not be criticized.
If you are asked if you are looking for another place of work, answer softly and honestly: “At the moment, there have been no offers, and I continue to work here.”