Disrupt HR is an international event that has already taken place in 166 cities around the world. The purpose of the event is to turn a look at the routine things in business.
This time, owners, managers and eychars discussed the selection, evaluation, retention and transformation of the business. Each speaker had only 5 minutes to report.
Our HR-generalist Katya Glushenya went to the event and recorded the most interesting.
How to improve customer service
Top 10 performances on Disrupt HR. Cases Ring Ukraine, Bodo,
Anastasia Vladichinskaya, founder of Vladychynska Consulting, teacher at the School of Service Continue reading
In March, the annual Digital Transformation conference was held. Participants shared fresh trends, statistics, and digital transformation experiences.
We recorded a summary of a speech by Alexei Belkin, a partner at McKinsey & Company.
Retailers have accumulated a huge amount of user data. But only leaders can work with Big Data in retail. In small and medium-sized companies, the basic level of analytics dominates: managers process reports manually.
The result is a subjective approach, fragmentary analysis, errors in decisions. Continue reading
At a time when everyone is “an expert in himself, an opinion leader and a superblogger,” it’s hard to find a real specialist who will advise your business.
We asked Sergei Matchuk, Vadim Velikoivanenko, Anastasia Kononova and Denis Velichko, co-founders of the AHOW expert search service, how to distinguish a popular Facebook storyteller from a professional who can give practical advice to business.
How to evaluate expertise
From our own experience, we realized that expertise is often an ephemeral phenomenon. It is difficult to evaluate, much less digitize. Before engaging an external consultant, clearly state the purpose and questions for which you want answers. Continue reading
Engaging in service marketing is harder than it sounds. The problem is that you do not see what you are selling. You promise that you will provide good service, but the potential client hesitates: it is difficult for him to take and believe.
Harry Beckwith, founder of Beckwith Advertising and Marketing, an American company, has been marketing the services market for over 25 years. He collected all his experience in the book “Selling the Invisible”.
And 11 more tips from Harry Beckwith’s Selling the Invisible. Continue reading
Often, at the stage of company formation, accounting is perceived not as an independent important process for a business, but only serving others. But poor accounting practices can expose a business to a number of risks.
How to identify financial risks in a timely manner and overcome them, our editorial board was told by Maria Galelyuka, head of MASTER: Accounting.
What financial accounting risks may a company have? Continue reading